ESP Executive Summit

Understanding Kanban is foundational to ESP as the method's values, principles and practices guide the enterprise-wide view of ESP, just as they do for a single team or service. In this presentation you'll receive a birds-eye view of Kanban as a whole, as well as a detailed look at several key aspects that are particularly pertinent to improving customer satisfaction and applying Kanban at scale. Kanban practices such as limiting work in progress and managing flow, adoption advice such as "STATIK" and the "Litmus Test", and observations of how Kanban grows in three dimensions, receive particular attention.

Sample questions:

* Should organisations adopting ESP grow from applications of Kanban at a team level, or apply a top-down application of Kanban?
* Is the collection of metrics optional in Kanban? Why are they useful?* Kanban needs a high trust culture to be fully effective. How can organisations with low trust cultures adopt Kanban - or should they change first? 
* Is ESP the scaling framework of Kanban or something distinct?* How does Kanban change the interactions between departments and with customers?* When will the Kanban Guide(s) be published?!